JOB DESCRIPTION - JR OUTLET MANAGER

Ahh... The First Management Role at W

A BIT ABOUT US

We are a deli-café kiosk chain committed to Helping Working People Power Through the Day with Great Food at Great Value. Founded and operated by Working People, we currently have 8 delis in offices around Klang Valley. We use only 100% Specialty Arabica Coffee roasted in Brisbane and make all our gourmet sandwiches, salad & pasta fresh on site, but sell them at super reasonable price because of our unique operating model.

WHY JOIN US

• Grow with a Fun & Fast Growing Company

• Opportunity to Develop Broad Business and F&B Skill set

• Be Part of a Small Group of Passionate Pioneers

WHAT'S THIS JOB ABOUT

Work@holic Junior Outlet Manager (JOM!) is the first level of management at Work@holic and forms the foundation for future managerial progression. In this role, you will be leading a team of passionate Work@holic Crew(s) to deliver top class customer service while delivering quality food & beverage. Some of your responsibilities include:

 

Customer Service:

  • Ensure Work@holic Crew treat customer in polite manner & upsell as appropriate

  • Responding & managing customer complaints

 

Inventory:

  • Ensuring sufficient stock for day to day operation via planning & ordering from business partners

  • Lead the team to arrange monthly stock count with the crew

 

Ops Standard

  • Ensuring cleanliness of the work area by ensuring daily/weekly cleaning completed

  • Communicate with district manager to resolve sales/operational issues

 

People Management:

  • Schedule team’s timetable fairly & optimally while dedicating work among team members according to workstations

  • Help reportee succeed by managing and training and providing them with feedback

 

Operations Basic:

  • Ensuring baking and food production according to schedule and quality

  • Ensure complete pastry/ sandwich display

  • Ensure team understand Product Knowledge

  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

 

Finance:

  • Able to ensure proper opening, closing, shift handover among crews while proper management of petty cash flow & outlet cash bank in

 

Marketing:

  • Co-ordinating with the Headquarters on promotional events and other marketing related events

 

HSSE:

Maintains safe and healthy work environment by following organization standards and sanitation regulations

WHAT DOES IT TAKE TO JOIN US

  • At least 1 year working experience in the Food & Beverage / Hospitality / Tourism industry.

  • Experience in overseeing outlet(s), cost & budget planning.

  • Experience in baking is a plus

  • Able to handcraft coffee (basic) using espresso machine

  • Must be able to communicate well in English

  • Right Attitude (https://www.workaholic.my/corevalue)

  • Must be Malaysian & possess own transport

  • Work Full Time (5 days a week) 6am - 4pm or 9am – 7pm

DO I GET PAID WITH PEANUTS?

​Sadly, no...

  • RM2,200 – RM2,500 (Inclusive of Performance Bonus)

  • Transport Allowance if applicable

  • Confirmation & Annual Increment

  • Training & Development

  • Medical (For Confirmed Staff)

  • SOCSO/EPF

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Passionate Performance Enterprise

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